A monthly review of your failure, downtime and maintenance KPI data, with bad-actor tracking, one video session with your team, and RCA and technical advice by email. All of it is delivered remotely by Norm Rodgers.
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Who it is for
Maintenance and operations leaders in mining, manufacturing, energy and logistics, at sites in Australia and internationally, who want a regular outside review of asset performance between site visits. It suits sites that have had a Reliability Diagnostic or Remote Root Cause Analysis and want the actions tracked month by month.
Price and terms up front
- Published price: USD 4,000 per month. Minimum term: 3 months.
- Priced on outputs: each month you get a data review, a bad-actor list, a video session and email support. The contract doesn’t count hours.
- No site visit required. Add on-site days only if you need them (USD 2,880 per day plus travel at cost).
What’s included each month
| Item | What it covers |
|---|---|
| Data review | Review of your failure and downtime records and maintenance KPI data |
| Bad-actor tracking | The assets causing the most failures or downtime, tracked month to month, with failure patterns, PM effectiveness and MTBF/MTTR trends |
| Video session | One 1-hour session per month with your maintenance, operations and engineering staff |
| RCA and advice support by email | Advice and a quick review of a failure, such as helping identify the likely cause, reviewing your own RCA and suggesting next steps, up to about 2 hours a month |
| Monthly review | A 1-hour video call each month to go through the KPI summary and action list |
Measures: availability, MTBF and MTTR are reported only on agreed definitions and credible data. Where records fall short, the gap is reported.
How it runs
- Set-up (month 1): agree the asset boundary, KPI definitions and data format.
- Monthly data: you send CMMS work-order and failure/downtime exports electronically, through a client-approved file share, by the 11th of each month.
- Review: Norm reviews the data and updates the bad-actor list.
- Video session: findings and actions are reviewed with your team.
- Between sessions: RCA and technical advice by email, with a response within 2 business days.
What we need from you
- CMMS data: work orders and failure history
- Any additional reports you have, such as condition monitoring (thermography, vibration and oil analysis) and site status reports
- A site contact to coordinate
- The right people available for the monthly session
What isn’t included
- A full root cause investigation with data analysis and a written report (available as a separate Remote Root Cause Analysis, USD 4,500 per failure event, excluding GST and local taxes).
- On-site work. On-site add-on days are available at USD 2,880 per day plus travel at cost
- CMMS cleansing or configuration, and implementation of actions. Operational decisions and corrective work stay with the client
Price and terms
USD 4,000 per month, excluding GST and local taxes, 3-month minimum.
Billed monthly in advance. After the 3-month minimum, either party can cancel with 30 days’ notice.
Who delivers it
Norm Rodgers, Managing Director, Optimize Australia PTY LTD. Master of Engineering (Asset Management), University of Wollongong. Started as a fitter and machinist. He has worked in gold processing, coal, iron ore, steelmaking and copper, including on recurring mill gearbox bearing failures at a Philippines gold processing operation, shutdown reviews, and project management at the Port Kembla steel plant. 35+ years in asset reliability and maintenance. Based in Illawarra, working with sites in Australia and internationally.
Start with a reliability diagnostic. The diagnostic sets the baseline the retainer tracks against.
